RETURNS
Our return and refund policy lasts 30 days. If 30 days has gone by since your purchase date, we will not issue a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unless told otherwise.
Several items are exempt from being returned: Used scaffolding, walk boards, saws, or any other used equipment.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless told otherwise.
There are certain situations where only partial refunds are granted upon approval:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@troweltrades.net.
Exchanges (if applicable)
We only replace items if they are defective or damaged on a case by case basis. If the item is in the condition at the time of purchase, and you need to exchange it, send us an email at sales@troweltrades.net and send your item to: 1115 Buford Hwy NW, Suwanee, GA, 30024, United States. Please see below regarding shipping.
SHIPPING
To return your product, you should mail your product to: 1115 Buford Hwy NW, Suwanee, GA, 30024, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Upon our discretion, you will be charged up to a 20% restocking fee for each item returned.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we are not responsible if your return is lost during transit.
